Trust Controls
Current safeguards exposed in Keva Copilot
Keva does not currently have a separate Trust Controls screen. The customer-facing safeguards described here are the controls mounted in Settings → Copilot.
Current Copilot controls
AI Autonomy Level
Choose one of five autonomy levels: Suggest Only, Low Auto, Medium Auto, High Auto, or Full Auto. The selected level changes how much automation is allowed. Lower levels keep more work for review; higher levels can allow low-risk actions to auto-approve under the current action policy.
Reply delivery is separately controlled at platform level. When delivery is switched off, approved replies remain drafts, and automatic replies also require this business's Auto-send setting.
Ask customer before executing actions
When automatic actions are enabled, this setting can make a customer-confirmation tool available to the agent for a connected platform. It does not guarantee that every action waits for customer confirmation. Automatic actions must be enabled before customer confirmation can be offered.
When a confirmation request is actually presented, the customer-facing prompt asks the customer to reply "yes" to confirm, or "no" to take a different approach. There is no universal confirmation requirement for every action.
Spending & Action Limits
The Copilot tab can show limits for:
- daily refund totals
- a single refund
- daily automated actions
When an action would exceed a limit, it is blocked and the AI is told to hand the ticket to a person. Daily limits reset at midnight UTC. The card turns amber at its configured usage threshold; no email or message is sent for that threshold. Per-platform limits take precedence over global limits.
What this page does not promise
The current settings do not expose a configurable human-approval threshold, a custom sensitive-action rule builder, or a universal action-pause switch. Do not assume that choosing an autonomy level or enabling customer confirmation makes every action wait for a person or the customer.
Keva does not promise a fixed reminder or expiry schedule for a customer-confirmation request. The confirmation setting is not a promise of a named response workflow, customer notification, or automatic outcome.
Where to find these controls
Open Settings → Copilot. The available controls are AI Autonomy Level, Ask customer before executing actions, and Spending & Action Limits.