47 actionsProject Management

Jira Connector

Issue tracking and sprint management from support tickets.

Manage projects, issues, sprints, boards, worklogs, attachments, transitions, and comments. Keva can create bug reports, transition issue status, assign work, track sprints, and add comments through the Jira REST API.

Total Actions

Capabilities

Issue trackingSprint managementBoard managementWorklog trackingIssue linkingComment managementTransition managementField management

Real-world use cases

See how Keva handles actual support tickets using Jira actions.

Customer bug becomes Jira issue

Customer Message

“The checkout page crashes on Safari when using Apple Pay. This is blocking our customers from completing purchases.”

Search existing issues — Checks if a similar issue already exists using JQL

Create issue — Creates a new Bug in the relevant project with P1 priority

Add details — Adds reproduction steps and customer impact as a comment

Notify customer — Responds with the Jira issue key for tracking

Actions used

jira.search_issuesjira.create_issuejira.add_comment

JIRA-1234 created with full context, assigned to the mobile team.

Customer asks for feature status update

Customer Message

“What's the status of the dark mode feature? Your team said it was in development last month.”

Search issues — Searches Jira for "dark mode" using JQL

Get issue details — Retrieves the issue status, assignee, and sprint

Report status — Provides the current status, sprint, and estimated completion

Actions used

jira.search_issuesjira.get_issue

Customer informed that dark mode is "In Review" in the current sprint.

Move issue to next sprint

Customer Message

“The performance optimization task (PERF-89) missed this sprint. Can you move it to Sprint 24?”

Get issue — Retrieves PERF-89 details and current sprint

Find target sprint — Lists sprints to find Sprint 24

Move issue — Queues move_to_sprint to transfer the issue

Actions used

jira.get_issuejira.list_sprintsjira.move_to_sprint

Issue moved to Sprint 24 and backlog updated.

All Jira Actions

Complete reference of 47 actions available through the Jira connector.

Showing 47 of 47 actions

Action	Description	Category	Risk	Reversible
Agile Write (2)
`move_to_sprint` Move to Sprint	Move one or more issues to a specific sprint.	Agile Write	medium	—
`move_to_backlog` Move to Backlog	Move one or more issues to the backlog (remove from any sprint).	Agile Write	medium	—
Content Create (2)
`create_issue` Create Issue	Create a new issue in a Jira project.	Content Create	medium
`add_comment` Add Comment	Add a comment to a Jira issue.	Content Create	medium	—
Content Delete (1)
`delete_issue` Delete Issue	Permanently delete a Jira issue. This action cannot be undone.	Content Delete	high	—
Content Update (4)
`update_issue` Update Issue	Update fields on an existing Jira issue.	Content Update	medium
`transition_issue` Transition Issue	Change the status of an issue by performing a workflow transition.	Content Update	medium	—
`add_label` Add Label	Add a label to a Jira issue.	Content Update	medium
`remove_label` Remove Label	Remove a label from a Jira issue.	Content Update	medium
Infrastructure Read (20)
`list_projects` List Projects	List all Jira projects accessible to the authenticated user.	Infrastructure Read	low	—
`get_project` Get Project	Get details of a specific Jira project by key or ID.	Infrastructure Read	low	—
`list_issues` List Issues	List issues in a project, optionally filtered by status or type.	Infrastructure Read	low	—
`get_issue` Get Issue	Get full details of a specific Jira issue by key (e.g. "PROJ-123").	Infrastructure Read	low	—
`list_transitions` List Transitions	List available status transitions for an issue.	Infrastructure Read	low	—
`list_comments` List Comments	List comments on a Jira issue.	Infrastructure Read	low	—
`list_boards` List Boards	List Jira Agile boards accessible to the user.	Infrastructure Read	low	—
`list_sprints` List Sprints	List sprints for a specific Jira Agile board.	Infrastructure Read	low	—
`get_sprint` Get Sprint	Get details of a specific sprint by ID.	Infrastructure Read	low	—
`search_issues` Search Issues (JQL)	Search for issues using Jira Query Language (JQL).	Infrastructure Read	low	—
`list_worklogs` List Worklogs	List all worklogs (time entries) for a Jira issue.	Infrastructure Read	low	—
`list_issue_types` List Issue Types	List all issue types available in the Jira instance (e.g. Bug, Story, Task, Epic).	Infrastructure Read	low	—
`list_priorities` List Priorities	List all priority levels configured in the Jira instance.	Infrastructure Read	low	—
`list_statuses` List Statuses	List all workflow statuses available in the Jira instance.	Infrastructure Read	low	—
`list_components` List Components	List all components defined in a specific Jira project.	Infrastructure Read	low	—
`list_versions` List Versions	List all versions (releases) defined in a specific Jira project.	Infrastructure Read	low	—
`list_watchers` List Watchers	List all users watching a specific Jira issue.	Infrastructure Read	low	—
`get_changelog` Get Changelog	Get the change history of a specific Jira issue.	Infrastructure Read	low	—
`list_fields` List Fields	List all fields (system and custom) configured in the Jira instance. Useful for understanding the instance configuration.	Infrastructure Read	low	—
`get_server_info` Get Server Info	Get Jira server/instance information including version, deployment type (Cloud/Server), and build info. Useful for diagnostics.	Infrastructure Read	low	—
Infrastructure Write (4)
`assign_issue` Assign Issue	Assign or unassign a Jira issue to a user.	Infrastructure Write	medium
`link_issues` Link Issues	Create a link between two Jira issues.	Infrastructure Write	medium
`add_worklog` Add Worklog	Log time spent on a Jira issue.	Infrastructure Write	low
`add_watcher` Add Watcher	Add a user as a watcher on a Jira issue.	Infrastructure Write	low
Issue Read (4)
`list_attachments` List Attachments	List all attachments on a Jira issue.	Issue Read	low	—
`list_remote_links` List Remote Links	List all remote links on a Jira issue.	Issue Read	low	—
`get_votes` Get Votes	Get the vote count and voters for a Jira issue.	Issue Read	low	—
`list_issue_link_types` List Issue Link Types	List all available issue link types in the Jira instance (e.g. "Blocks", "Clones", "Relates").	Issue Read	low	—
Issue Write (8)
`add_attachment` Add Attachment	Upload an attachment to a Jira issue (multipart upload).	Issue Write	medium	—
`delete_attachment` Delete Attachment	Permanently delete an attachment from Jira. This action cannot be undone.	Issue Write	high	—
`add_remote_link` Add Remote Link	Add an external link to a Jira issue.	Issue Write	medium
`delete_remote_link` Delete Remote Link	Delete a remote link from a Jira issue.	Issue Write	medium	—
`vote_issue` Vote Issue	Cast a vote on a Jira issue.	Issue Write	low	—
`remove_watcher` Remove Watcher	Remove a user from the watchers list of a Jira issue.	Issue Write	low	—
`update_comment` Update Comment	Update the body of an existing comment on a Jira issue.	Issue Write	medium
`delete_comment` Delete Comment	Permanently delete a comment from a Jira issue. This action cannot be undone.	Issue Write	high	—
User Management (2)
`get_user` Get User	Get details of a Jira user by account ID.	User Management	low	—
`list_users` List Users	Search for Jira users by display name or email.	User Management	low	—

Agile Write

move_to_sprintmedium

Move to Sprint

Move one or more issues to a specific sprint.

Agile Write

move_to_backlogmedium

Move to Backlog

Move one or more issues to the backlog (remove from any sprint).

Agile Write

Content Create

create_issuemedium

Create Issue

Create a new issue in a Jira project.

Content CreateReversible

add_commentmedium

Add Comment

Add a comment to a Jira issue.

Content Create

Content Delete

delete_issuehigh

Delete Issue

Permanently delete a Jira issue. This action cannot be undone.

Content Delete

Content Update

update_issuemedium

Update Issue

Update fields on an existing Jira issue.

Content UpdateReversible

transition_issuemedium

Transition Issue

Change the status of an issue by performing a workflow transition.

Content Update

add_labelmedium

Add Label

Add a label to a Jira issue.

Content UpdateReversible

remove_labelmedium

Remove Label

Remove a label from a Jira issue.

Content UpdateReversible

Infrastructure Read

list_projectslow

List Projects

List all Jira projects accessible to the authenticated user.

Infrastructure Read

get_projectlow

Get Project

Get details of a specific Jira project by key or ID.

Infrastructure Read

list_issueslow

List Issues

List issues in a project, optionally filtered by status or type.

Infrastructure Read

get_issuelow

Get Issue

Get full details of a specific Jira issue by key (e.g. "PROJ-123").

Infrastructure Read

list_transitionslow

List Transitions

List available status transitions for an issue.

Infrastructure Read

list_commentslow

List Comments

List comments on a Jira issue.

Infrastructure Read

list_boardslow

List Boards

List Jira Agile boards accessible to the user.

Infrastructure Read

list_sprintslow

List Sprints

List sprints for a specific Jira Agile board.

Infrastructure Read

get_sprintlow

Get Sprint

Get details of a specific sprint by ID.

Infrastructure Read

search_issueslow

Search Issues (JQL)

Search for issues using Jira Query Language (JQL).

Infrastructure Read

list_worklogslow

List Worklogs

List all worklogs (time entries) for a Jira issue.

Infrastructure Read

list_issue_typeslow

List Issue Types

List all issue types available in the Jira instance (e.g. Bug, Story, Task, Epic).

Infrastructure Read

list_prioritieslow

List Priorities

List all priority levels configured in the Jira instance.

Infrastructure Read

list_statuseslow

List Statuses

List all workflow statuses available in the Jira instance.

Infrastructure Read

list_componentslow

List Components

List all components defined in a specific Jira project.

Infrastructure Read

list_versionslow

List Versions

List all versions (releases) defined in a specific Jira project.

Infrastructure Read

list_watcherslow

List Watchers

List all users watching a specific Jira issue.

Infrastructure Read

get_changeloglow

Get Changelog

Get the change history of a specific Jira issue.

Infrastructure Read

list_fieldslow

List Fields

List all fields (system and custom) configured in the Jira instance. Useful for understanding the instance configuration.

Infrastructure Read

get_server_infolow

Get Server Info

Get Jira server/instance information including version, deployment type (Cloud/Server), and build info. Useful for diagnostics.

Infrastructure Read

Infrastructure Write

assign_issuemedium

Assign Issue

Assign or unassign a Jira issue to a user.

Infrastructure WriteReversible

link_issuesmedium

Link Issues

Create a link between two Jira issues.

Infrastructure WriteReversible

add_workloglow

Add Worklog

Log time spent on a Jira issue.

Infrastructure WriteReversible

add_watcherlow

Add Watcher

Add a user as a watcher on a Jira issue.

Infrastructure WriteReversible

Issue Read

list_attachmentslow

List Attachments

List all attachments on a Jira issue.

Issue Read

list_remote_linkslow

List Remote Links

List all remote links on a Jira issue.

Issue Read

get_voteslow

Get Votes

Get the vote count and voters for a Jira issue.

Issue Read

list_issue_link_typeslow

List Issue Link Types

List all available issue link types in the Jira instance (e.g. "Blocks", "Clones", "Relates").

Issue Read

Issue Write

add_attachmentmedium

Add Attachment

Upload an attachment to a Jira issue (multipart upload).

Issue Write

delete_attachmenthigh

Delete Attachment

Permanently delete an attachment from Jira. This action cannot be undone.

Issue Write

add_remote_linkmedium

Add Remote Link

Add an external link to a Jira issue.

Issue WriteReversible

delete_remote_linkmedium

Delete Remote Link

Delete a remote link from a Jira issue.

Issue Write

vote_issuelow

Vote Issue

Cast a vote on a Jira issue.

Issue Write

remove_watcherlow

Remove Watcher

Remove a user from the watchers list of a Jira issue.

Issue Write

update_commentmedium

Update Comment

Update the body of an existing comment on a Jira issue.

Issue WriteReversible

delete_commenthigh

Delete Comment

Permanently delete a comment from a Jira issue. This action cannot be undone.

Issue Write

User Management

get_userlow

Get User

Get details of a Jira user by account ID.

User Management

list_userslow

List Users

Search for Jira users by display name or email.

User Management

Related connectors

Other platforms in the Project Management category.

GitHub

61 actions

Repository management and issue tracking from support tickets.

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