41 actionsCommunication

Slack Connector

Team messaging and notifications from support tickets.

Manage channels, messages, threads, reactions, files, pins, bookmarks, user groups, and scheduled messages. Keva can send notifications, search conversations, schedule follow-ups, and coordinate team responses through the Slack API.

Total Actions

Capabilities

Channel managementMessage sendingThread repliesReactionsFile sharingScheduled messagesUser groupsBookmarks

Real-world use cases

See how Keva handles actual support tickets using Slack actions.

Escalate critical issue to engineering channel

Customer Message

“Our entire production database is down. Multiple customers are affected. This needs immediate attention!”

Find channel — Looks up the #engineering-oncall channel

Send alert — Posts an urgent message with the incident details

Tag responders — Mentions the on-call team for immediate response

Actions used

slack.list_channelsslack.send_message

Engineering team alerted in Slack within seconds of the ticket.

Search for prior customer discussion

Customer Message

“My colleague discussed a custom integration with your team on Slack last week. Can you find what was agreed?”

Search messages — Searches Slack messages for the customer name and "integration"

Get thread context — Retrieves the full thread for the relevant conversation

Summarize — Provides a summary of the discussion and agreements

Actions used

slack.search_messagesslack.get_thread_replies

Found the conversation thread and summarized the agreed integration plan.

Schedule follow-up reminder

Customer Message

“Can you remind the support team to check on this ticket next Monday at 9 AM?”

Find channel — Identifies the #support-team channel

Schedule message — Queues a scheduled message for Monday 9 AM

Actions used

slack.list_channelsslack.schedule_message

Follow-up reminder scheduled for Monday 9 AM in #support-team.

All Slack Actions

Complete reference of 41 actions available through the Slack connector.

Showing 41 of 41 actions

Action	Description	Category	Risk	Rollback support
Content Create (6)
`create_channel` Create Channel	Create a new public or private channel in the workspace.	Content Create	medium	Catalog claim
`send_message` Send Message	Send a message to a channel.	Content Create	medium	None
`reply_to_thread` Reply to Thread	Reply to an existing message thread.	Content Create	medium	None
`add_reaction` Add Reaction	Add an emoji reaction to a message.	Content Create	medium	Catalog claim
`upload_file` Upload File	Upload a text-based file (snippet) to a channel.	Content Create	medium	None
`schedule_message` Schedule Message	Schedule a message to be sent at a specific time.	Content Create	medium	Catalog claim
Content Delete (2)
`delete_message` Delete Message	Delete a message from a channel. Only messages posted by the bot can be deleted.	Content Delete	high	None
`delete_scheduled_message` Delete Scheduled Message	Cancel a scheduled message before it is sent.	Content Delete	medium	None
Content Update (2)
`update_message` Update Message	Update the text of an existing message sent by the bot.	Content Update	medium	Catalog claim
`remove_reaction` Remove Reaction	Remove an emoji reaction from a message.	Content Update	low	None
Infrastructure Read (19)
`list_channels` List Channels	List public and private channels in the workspace.	Infrastructure Read	low	None
`get_channel` Get Channel	Get detailed information about a specific channel.	Infrastructure Read	low	None
`list_messages` List Messages	Retrieve recent messages from a channel (channel history).	Infrastructure Read	low	None
`search_messages` Search Messages	Search for messages across the workspace matching a query. Note: Requires a Slack user token (xoxp-*). Will return an error if only a bot token is configured.	Infrastructure Read	low	None
`list_users` List Users	List users in the workspace.	Infrastructure Read	low	None
`get_user` Get User	Get detailed profile information for a specific user.	Infrastructure Read	low	None
`get_thread_replies` Get Thread Replies	Retrieve replies in a message thread.	Infrastructure Read	low	None
`list_pins` List Pins	List all pinned items in a channel.	Infrastructure Read	low	None
`list_channel_members` List Channel Members	List all member user IDs in a channel.	Infrastructure Read	low	None
`list_scheduled_messages` List Scheduled Messages	List scheduled (pending) messages, optionally filtered by channel.	Infrastructure Read	low	None
`list_user_groups` List User Groups	List all user groups (teams) in the workspace, including their members.	Infrastructure Read	low	None
`list_bookmarks` List Bookmarks	List all bookmarks saved in a channel.	Infrastructure Read	low	None
`get_team_info` Get Team Info	Get workspace information including name, domain, icon, and plan type. Useful for diagnostics.	Infrastructure Read	low	None
`list_reminders` List Reminders	List all reminders for the authenticated user/bot.	Infrastructure Read	low	None
`lookup_user_by_email` Lookup User by Email	Find a Slack user by their email address.	Infrastructure Read	low	None
`list_files` List Files	List files shared in the workspace, optionally filtered by channel or user.	Infrastructure Read	low	None
`get_file_info` Get File Info	Get detailed information about a specific file.	Infrastructure Read	low	None
`get_reactions` Get Reactions	Get all emoji reactions on a specific message.	Infrastructure Read	low	None
`get_permalink` Get Permalink	Get a permanent URL for a specific message.	Infrastructure Read	low	None
Infrastructure Write (5)
`pin_message` Pin Message	Pin a message to a channel.	Infrastructure Write	low	Catalog claim
`unpin_message` Unpin Message	Unpin a message from a channel.	Infrastructure Write	low	None
`create_bookmark` Create Bookmark	Add a link bookmark to a channel.	Infrastructure Write	low	Catalog claim
`delete_bookmark` Delete Bookmark	Remove a bookmark from a channel.	Infrastructure Write	low	None
`send_ephemeral` Send Ephemeral Message	Send an ephemeral message visible only to a specific user in a channel. Cannot be deleted or edited after sending.	Infrastructure Write	low	None
Settings Change (5)
`archive_channel` Archive Channel	Archive a channel. This hides it from the channel list but preserves its messages.	Settings Change	high	Catalog claim
`set_channel_topic` Set Channel Topic	Set the topic of a channel.	Settings Change	medium	Catalog claim
`unarchive_channel` Unarchive Channel	Unarchive a previously archived channel, making it active again.	Settings Change	medium	Catalog claim
`rename_channel` Rename Channel	Rename a channel. The new name must follow Slack naming rules (lowercase, no spaces, max 80 chars).	Settings Change	medium	Catalog claim
`set_channel_purpose` Set Channel Purpose	Set the purpose of a channel.	Settings Change	medium	Catalog claim
User Management (2)
`invite_to_channel` Invite to Channel	Invite one or more users to a channel.	User Management	medium	None
`kick_from_channel` Remove User from Channel	Remove a user from a channel.	User Management	high	None

Content Create

create_channelmedium

Create Channel

Create a new public or private channel in the workspace.

Content CreateCatalog claim

send_messagemedium

Send Message

Send a message to a channel.

Content Create

reply_to_threadmedium

Reply to Thread

Reply to an existing message thread.

Content Create

add_reactionmedium

Add Reaction

Add an emoji reaction to a message.

Content CreateCatalog claim

upload_filemedium

Upload File

Upload a text-based file (snippet) to a channel.

Content Create

schedule_messagemedium

Schedule Message

Schedule a message to be sent at a specific time.

Content CreateCatalog claim

Content Delete

delete_messagehigh

Delete Message

Delete a message from a channel. Only messages posted by the bot can be deleted.

Content Delete

delete_scheduled_messagemedium

Delete Scheduled Message

Cancel a scheduled message before it is sent.

Content Delete

Content Update

update_messagemedium

Update Message

Update the text of an existing message sent by the bot.

Content UpdateCatalog claim

remove_reactionlow

Remove Reaction

Remove an emoji reaction from a message.

Content Update

Infrastructure Read

list_channelslow

List Channels

List public and private channels in the workspace.

Infrastructure Read

get_channellow

Get Channel

Get detailed information about a specific channel.

Infrastructure Read

list_messageslow

List Messages

Retrieve recent messages from a channel (channel history).

Infrastructure Read

search_messageslow

Search Messages

Search for messages across the workspace matching a query. Note: Requires a Slack user token (xoxp-*). Will return an error if only a bot token is configured.

Infrastructure Read

list_userslow

List Users

List users in the workspace.

Infrastructure Read

get_userlow

Get User

Get detailed profile information for a specific user.

Infrastructure Read

get_thread_replieslow

Get Thread Replies

Retrieve replies in a message thread.

Infrastructure Read

list_pinslow

List Pins

List all pinned items in a channel.

Infrastructure Read

list_channel_memberslow

List Channel Members

List all member user IDs in a channel.

Infrastructure Read

list_scheduled_messageslow

List Scheduled Messages

List scheduled (pending) messages, optionally filtered by channel.

Infrastructure Read

list_user_groupslow

List User Groups

List all user groups (teams) in the workspace, including their members.

Infrastructure Read

list_bookmarkslow

List Bookmarks

List all bookmarks saved in a channel.

Infrastructure Read

get_team_infolow

Get Team Info

Get workspace information including name, domain, icon, and plan type. Useful for diagnostics.

Infrastructure Read

list_reminderslow

List Reminders

List all reminders for the authenticated user/bot.

Infrastructure Read

lookup_user_by_emaillow

Lookup User by Email

Find a Slack user by their email address.

Infrastructure Read

list_fileslow

List Files

List files shared in the workspace, optionally filtered by channel or user.

Infrastructure Read

get_file_infolow

Get File Info

Get detailed information about a specific file.

Infrastructure Read

get_reactionslow

Get Reactions

Get all emoji reactions on a specific message.

Infrastructure Read

get_permalinklow

Get Permalink

Get a permanent URL for a specific message.

Infrastructure Read

Infrastructure Write

pin_messagelow

Pin Message

Pin a message to a channel.

Infrastructure WriteCatalog claim

unpin_messagelow

Unpin Message

Unpin a message from a channel.

Infrastructure Write

create_bookmarklow

Create Bookmark

Add a link bookmark to a channel.

Infrastructure WriteCatalog claim

delete_bookmarklow

Delete Bookmark

Remove a bookmark from a channel.

Infrastructure Write

send_ephemerallow

Send Ephemeral Message

Send an ephemeral message visible only to a specific user in a channel. Cannot be deleted or edited after sending.

Infrastructure Write

Settings Change

archive_channelhigh

Archive Channel

Archive a channel. This hides it from the channel list but preserves its messages.

Settings ChangeCatalog claim

set_channel_topicmedium

Set Channel Topic

Set the topic of a channel.

Settings ChangeCatalog claim

unarchive_channelmedium

Unarchive Channel

Unarchive a previously archived channel, making it active again.

Settings ChangeCatalog claim

rename_channelmedium

Rename Channel

Rename a channel. The new name must follow Slack naming rules (lowercase, no spaces, max 80 chars).

Settings ChangeCatalog claim

set_channel_purposemedium

Set Channel Purpose

Set the purpose of a channel.

Settings ChangeCatalog claim

User Management

invite_to_channelmedium

Invite to Channel

Invite one or more users to a channel.

User Management

kick_from_channelhigh

Remove User from Channel

Remove a user from a channel.

User Management

Ready to automate Slack support?

41 actions. Full approval control. Set up in minutes.

14-day free trial. No credit card required.

Get Started Free