Bulk Actions

Bulk actions apply one supported change to the tickets you select. Selection is limited to the current page. Changing page, sorting, searching, or changing a filter clears it before the new list loads.

Select tickets

Select individual tickets with their checkboxes. The header checkbox selects or clears the tickets currently loaded on the page. There is no one-click select-all-matching control.

Use Clear to clear the current selection and reset the action and value. The header checkbox acts only on the currently loaded tickets and is not a select-all-matching control.

Available actions

• Close — closes the selected tickets. No value is accepted.
• Escalate — escalates the selected tickets. No value is accepted.
• Assign to... — assigns the selected tickets to a trimmed, non-blank value of up to 200 characters.
• Change priority — sets the selected tickets to exactly low, medium, high, or urgent.
• Add tag — adds one trimmed, non-blank tag of up to 50 characters.

Each request can contain at most 100 ticket IDs. Duplicate IDs are treated as one target while preserving the requested ID order.

Permission and missing-ticket handling

Bulk actions require the appropriate current ticket permission and workspace access for every selected ticket. If you are not allowed to change a selected ticket, the whole action stops and none of the selected tickets are changed. If a selected ticket no longer exists, it is skipped, and any other selected tickets are still changed.

Audit logging

Each successful bulk action creates one audit-log bulk event containing the action, requested ticket IDs, updated ticket IDs, and supplied value when applicable. The operation is not a promise of a per-ticket timeline entry.

Review the selected tickets and chosen value before applying an action. The five actions above are available from the current ticket list.