84 actionsE-Commerce

Shopify Connector

Full e-commerce lifecycle management from a support ticket.

Manage products, orders, customers, inventory, fulfillments, refunds, gift cards, and discount codes. Keva can update pricing, process returns, adjust stock levels, and handle customer requests — all through the Shopify Admin API.

Total Actions

Capabilities

Product managementOrder processingRefund handlingInventory trackingCustomer managementDiscount codesGift cardsFulfillmentsDraft ordersCollections

Real-world use cases

See how Keva handles actual support tickets using Shopify actions.

Customer reports wrong product price

Customer Message

“Hi, the price on the "Premium Wireless Headphones" shows $299 but your email promotion says $199. Can you fix this?”

Search products — Keva searches for "Premium Wireless Headphones" using list_products

Verify current price — Confirms the product's first variant is priced at $299.00

Update price — Queues update_product to change variant price to $199.00

Notify customer — Drafts a reply confirming the price has been corrected

Actions used

shopify.list_productsshopify.get_productshopify.update_product

Price updated to $199.00 and customer notified within minutes.

Customer requests order refund

Customer Message

“Order #4821 arrived damaged. I'd like a full refund please. The package was crushed during shipping.”

Look up order — Keva retrieves order #4821 details and line items

Assess refund eligibility — Checks order status, payment, and fulfillment state

Process refund — Queues create_refund for the full order amount (requires approval)

Confirm to customer — Sends confirmation with refund timeline

Actions used

shopify.get_ordershopify.create_refund

Full refund processed and customer receives confirmation email.

Warehouse reports inventory discrepancy

Customer Message

“We just did a stock count. SKU WH-2847 should be 150 units but the website shows 230. Please update.”

Find product — Searches inventory for SKU WH-2847

Check current levels — Retrieves current inventory level across locations

Adjust inventory — Queues adjust_inventory to set level to 150 units

Actions used

shopify.list_productsshopify.list_inventory_levelsshopify.adjust_inventory

Inventory corrected to 150 units, preventing overselling.

All Shopify Actions

Complete reference of 84 actions available through the Shopify connector.

Showing 84 of 84 actions

Action	Description	Category	Risk	Rollback support
Billing Read (13)
`list_orders` List Orders	List recent orders, optionally filtered by status or fulfillment.	Billing Read	low	None
`get_order` Get Order	Get full details of a specific order.	Billing Read	low	None
`list_price_rules` List Price Rules	List discount price rules.	Billing Read	low	None
`list_draft_orders` List Draft Orders	List draft orders.	Billing Read	low	None
`list_refunds` List Refunds	List all refunds for a specific order.	Billing Read	low	None
`get_refund` Get Refund	Get details of a specific refund for an order.	Billing Read	low	None
`calculate_refund` Calculate Refund	Calculate a refund without creating it. Returns suggested refund amounts.	Billing Read	low	None
`list_transactions` List Transactions	List all transactions for a specific order.	Billing Read	low	None
`get_transaction` Get Transaction	Get details of a specific transaction for an order.	Billing Read	low	None
`list_customer_orders` List Customer Orders	List orders placed by a specific customer (all statuses by default, including archived; optionally filter by status).	Billing Read	low	None
`list_order_risks` List Order Risks	List fraud risk assessments for an order.	Billing Read	low	None
`list_discount_codes` List Discount Codes	List discount codes for a specific price rule.	Billing Read	low	None
`get_discount_code` Get Discount Code	Get details of a specific discount code.	Billing Read	low	None
Billing Write (13)
`cancel_order` Cancel Order	Cancel an open order. This action is irreversible.	Billing Write	critical	None
`close_order` Close Order	Close an order (mark as completed).	Billing Write	medium	Catalog claim
`create_fulfillment` Create Fulfillment	Create a fulfillment (mark items as shipped) for an order.	Billing Write	high	None
`create_price_rule` Create Price Rule	Create a new discount price rule.	Billing Write	medium	Catalog claim
`delete_price_rule` Delete Price Rule	Delete a discount price rule.	Billing Write	high	None
`create_refund` Create Refund	Create a refund for an order. Can refund specific line items and/or shipping.	Billing Write	high	None
`update_order` Update Order	Update order metadata (note, tags, email).	Billing Write	medium	Catalog claim
`add_tracking` Add Tracking	Creates a new fulfillment with tracking information for an order. To update tracking on an existing fulfillment, use update_tracking instead.	Billing Write	medium	None
`send_invoice` Send Draft Order Invoice	Send an invoice for a draft order to the customer.	Billing Write	medium	None
`complete_draft_order` Complete Draft Order	Complete a draft order, converting it into a regular order. This action is irreversible.	Billing Write	high	None
`update_draft_order` Update Draft Order	Update a draft order (note, email, tags).	Billing Write	medium	Catalog claim
`create_discount_code` Create Discount Code	Create a discount code for a specific price rule.	Billing Write	medium	Catalog claim
`delete_discount_code` Delete Discount Code	Delete a discount code from a price rule.	Billing Write	high	None
Content Create (2)
`create_redirect` Create Redirect	Create a URL redirect from one path to another.	Content Create	medium	Catalog claim
`create_metafield` Create Metafield	Create a new metafield on a resource (product, order, customer, or collection).	Content Create	medium	Catalog claim
Content Read (11)
`list_pages` List Pages	List pages on the Shopify store.	Content Read	low	None
`list_collections` List Collections	List all collections (both custom and smart).	Content Read	low	None
`get_collection` Get Collection	Get details of a specific collection.	Content Read	low	None
`list_articles` List Articles	List blog articles for a specific blog.	Content Read	low	None
`get_article` Get Article	Get details of a specific blog article.	Content Read	low	None
`list_themes` List Themes	List installed themes.	Content Read	low	None
`list_blogs` List Blogs	List all blogs on the store.	Content Read	low	None
`list_redirects` List Redirects	List all URL redirects.	Content Read	low	None
`list_metafields` List Metafields	List metafields for a specific resource (product, order, customer, or collection).	Content Read	low	None
`get_metafield` Get Metafield	Get a specific metafield by ID.	Content Read	low	None
`get_page` Get Page	Get details of a specific Shopify page.	Content Read	low	None
Content Update (5)
`update_page` Update Page	Update the title or body of a Shopify page.	Content Update	medium	Catalog claim
`update_article` Update Article	Update a blog article (title, body, tags).	Content Update	medium	Catalog claim
`delete_redirect` Delete Redirect	Delete a URL redirect.	Content Update	medium	None
`update_metafield` Update Metafield	Update the value of an existing metafield.	Content Update	medium	Catalog claim
`delete_metafield` Delete Metafield	Permanently delete a metafield.	Content Update	high	None
Content Write (2)
`create_page` Create Page	Create a new page on the Shopify store.	Content Write	medium	Catalog claim
`delete_page` Delete Page	Permanently delete a Shopify page.	Content Write	high	None
Customer Read (3)
`list_customers` List Customers	List customers on the Shopify store.	Customer Read	low	None
`get_customer` Get Customer	Get full details of a specific customer.	Customer Read	low	None
`search_customers` Search Customers	Search customers by name, email, or other fields.	Customer Read	low	None
Infrastructure Read (4)
`list_locations` List Locations	List all locations for the store.	Infrastructure Read	low	None
`get_location` Get Location	Get details of a specific location.	Infrastructure Read	low	None
`get_shop` Get Shop Info	Get shop information including name, domain, currency, and plan.	Infrastructure Read	low	None
`list_countries` List Countries	List countries configured for shipping and taxes on the store.	Infrastructure Read	low	None
Inventory Read (2)
`get_inventory_level` Get Inventory	Get inventory levels for an item at a location. Provide variant_id (or inventory_item_id); location_id defaults to the store's primary location.	Inventory Read	low	None
`list_inventory_levels` List Inventory Levels	List inventory levels for all products at a specific location.	Inventory Read	low	None
Inventory Write (1)
`set_inventory_level` Set Inventory Level	Set inventory to a specific quantity for an item at a location. Provide variant_id (or inventory_item_id); location_id defaults to the store's primary location.	Inventory Write	high	Catalog claim
Order Read (7)
`list_fulfillments` List Fulfillments	List fulfillments for a specific order.	Order Read	low	None
`get_fulfillment` Get Fulfillment	Get details of a specific fulfillment.	Order Read	low	None
`list_abandoned_checkouts` List Abandoned Checkouts	List abandoned checkouts on the store.	Order Read	low	None
`get_abandoned_checkout` Get Abandoned Checkout	Get details of a specific abandoned checkout.	Order Read	low	None
`search_orders` Search Orders	Search orders by name, email, or other query fields.	Order Read	low	None
`list_gift_cards` List Gift Cards	List gift cards on the store.	Order Read	low	None
`get_gift_card` Get Gift Card	Get details of a specific gift card.	Order Read	low	None
Order Write (5)
`cancel_fulfillment` Cancel Fulfillment	Cancel a fulfillment for an order.	Order Write	high	None
`update_tracking` Update Tracking	Update tracking information on an existing fulfillment.	Order Write	medium	Catalog claim
`reopen_order` Reopen Order	Reopen a closed order.	Order Write	medium	Catalog claim
`create_gift_card` Create Gift Card	Create a new gift card.	Order Write	medium	Catalog claim
`disable_gift_card` Disable Gift Card	Disable an active gift card. This action is irreversible — Shopify cannot re-enable a disabled gift card (issue a new one instead).	Order Write	medium	None
Product Create (1)
`create_product` Create Product	Create a new product on the Shopify store.	Product Create	medium	Catalog claim
Product Read (5)
`list_products` List Products	List products on the Shopify store, optionally filtered by search term.	Product Read	low	None
`get_product` Get Product	Get the current details of a specific product.	Product Read	low	None
`list_smart_collections` List Smart Collections	List all smart (automated) collections.	Product Read	low	None
`list_product_variants` List Product Variants	List all variants for a specific product.	Product Read	low	None
`get_variant` Get Variant	Get details of a specific product variant.	Product Read	low	None
Product Update (5)
`update_product` Update Product	Update the title, description, price, or status of a product.	Product Update	medium	Catalog claim
`update_variant_price` Update Variant Price	Update the price of a specific product variant.	Product Update	medium	Catalog claim
`adjust_inventory` Adjust Inventory	Adjust inventory quantity for an item at a location (positive or negative delta). Provide variant_id (or inventory_item_id); location_id defaults to the store's primary location.	Product Update	high	Catalog claim
`update_variant` Update Variant	Update a product variant (price, compare_at_price, sku, weight).	Product Update	medium	Catalog claim
`update_collection` Update Collection	Update a custom collection (title, body). Publishing is per-sales-channel — do it from the Shopify admin.	Product Update	medium	Catalog claim
Product Write (3)
`delete_product` Delete Product	Permanently delete a product from the Shopify store.	Product Write	critical	None
`create_variant` Create Variant	Create a new variant for a product. The variant needs a distinguishing option value (e.g. "Large") — pass it as `title` for a simple product, or as option1/2/3 for a product with named options. A product cannot have two variants with the same options.	Product Write	medium	Catalog claim
`delete_variant` Delete Variant	Delete a product variant.	Product Write	high	None
User Management (2)
`update_customer` Update Customer	Update customer details (name, email, phone, note, tags).	User Management	medium	Catalog claim
`create_customer` Create Customer	Create a new customer.	User Management	medium	Catalog claim

Billing Read

list_orderslow

List Orders

List recent orders, optionally filtered by status or fulfillment.

Billing Read

get_orderlow

Get Order

Get full details of a specific order.

Billing Read

list_price_ruleslow

List Price Rules

List discount price rules.

Billing Read

list_draft_orderslow

List Draft Orders

List draft orders.

Billing Read

list_refundslow

List Refunds

List all refunds for a specific order.

Billing Read

get_refundlow

Get Refund

Get details of a specific refund for an order.

Billing Read

calculate_refundlow

Calculate Refund

Calculate a refund without creating it. Returns suggested refund amounts.

Billing Read

list_transactionslow

List Transactions

List all transactions for a specific order.

Billing Read

get_transactionlow

Get Transaction

Get details of a specific transaction for an order.

Billing Read

list_customer_orderslow

List Customer Orders

List orders placed by a specific customer (all statuses by default, including archived; optionally filter by status).

Billing Read

list_order_riskslow

List Order Risks

List fraud risk assessments for an order.

Billing Read

list_discount_codeslow

List Discount Codes

List discount codes for a specific price rule.

Billing Read

get_discount_codelow

Get Discount Code

Get details of a specific discount code.

Billing Read

Billing Write

cancel_ordercritical

Cancel Order

Cancel an open order. This action is irreversible.

Billing Write

close_ordermedium

Close Order

Close an order (mark as completed).

Billing WriteCatalog claim

create_fulfillmenthigh

Create Fulfillment

Create a fulfillment (mark items as shipped) for an order.

Billing Write

create_price_rulemedium

Create Price Rule

Create a new discount price rule.

Billing WriteCatalog claim

delete_price_rulehigh

Delete Price Rule

Delete a discount price rule.

Billing Write

create_refundhigh

Create Refund

Create a refund for an order. Can refund specific line items and/or shipping.

Billing Write

update_ordermedium

Update Order

Update order metadata (note, tags, email).

Billing WriteCatalog claim

add_trackingmedium

Add Tracking

Creates a new fulfillment with tracking information for an order. To update tracking on an existing fulfillment, use update_tracking instead.

Billing Write

send_invoicemedium

Send Draft Order Invoice

Send an invoice for a draft order to the customer.

Billing Write

complete_draft_orderhigh

Complete Draft Order

Complete a draft order, converting it into a regular order. This action is irreversible.

Billing Write

update_draft_ordermedium

Update Draft Order

Update a draft order (note, email, tags).

Billing WriteCatalog claim

create_discount_codemedium

Create Discount Code

Create a discount code for a specific price rule.

Billing WriteCatalog claim

delete_discount_codehigh

Delete Discount Code

Delete a discount code from a price rule.

Billing Write

Content Create

create_redirectmedium

Create Redirect

Create a URL redirect from one path to another.

Content CreateCatalog claim

create_metafieldmedium

Create Metafield

Create a new metafield on a resource (product, order, customer, or collection).

Content CreateCatalog claim

Content Read

list_pageslow

List Pages

List pages on the Shopify store.

Content Read

list_collectionslow

List Collections

List all collections (both custom and smart).

Content Read

get_collectionlow

Get Collection

Get details of a specific collection.

Content Read

list_articleslow

List Articles

List blog articles for a specific blog.

Content Read

get_articlelow

Get Article

Get details of a specific blog article.

Content Read

list_themeslow

List Themes

List installed themes.

Content Read

list_blogslow

List Blogs

List all blogs on the store.

Content Read

list_redirectslow

List Redirects

List all URL redirects.

Content Read

list_metafieldslow

List Metafields

List metafields for a specific resource (product, order, customer, or collection).

Content Read

get_metafieldlow

Get Metafield

Get a specific metafield by ID.

Content Read

get_pagelow

Get Page

Get details of a specific Shopify page.

Content Read

Content Update

update_pagemedium

Update Page

Update the title or body of a Shopify page.

Content UpdateCatalog claim

update_articlemedium

Update Article

Update a blog article (title, body, tags).

Content UpdateCatalog claim

delete_redirectmedium

Delete Redirect

Delete a URL redirect.

Content Update

update_metafieldmedium

Update Metafield

Update the value of an existing metafield.

Content UpdateCatalog claim

delete_metafieldhigh

Delete Metafield

Permanently delete a metafield.

Content Update

Content Write

create_pagemedium

Create Page

Create a new page on the Shopify store.

Content WriteCatalog claim

delete_pagehigh

Delete Page

Permanently delete a Shopify page.

Content Write

Customer Read

list_customerslow

List Customers

List customers on the Shopify store.

Customer Read

get_customerlow

Get Customer

Get full details of a specific customer.

Customer Read

search_customerslow

Search Customers

Search customers by name, email, or other fields.

Customer Read

Infrastructure Read

list_locationslow

List Locations

List all locations for the store.

Infrastructure Read

get_locationlow

Get Location

Get details of a specific location.

Infrastructure Read

get_shoplow

Get Shop Info

Get shop information including name, domain, currency, and plan.

Infrastructure Read

list_countrieslow

List Countries

List countries configured for shipping and taxes on the store.

Infrastructure Read

Inventory Read

get_inventory_levellow

Get Inventory

Get inventory levels for an item at a location. Provide variant_id (or inventory_item_id); location_id defaults to the store's primary location.

Inventory Read

list_inventory_levelslow

List Inventory Levels

List inventory levels for all products at a specific location.

Inventory Read

Inventory Write

set_inventory_levelhigh

Set Inventory Level

Set inventory to a specific quantity for an item at a location. Provide variant_id (or inventory_item_id); location_id defaults to the store's primary location.

Inventory WriteCatalog claim

Order Read

list_fulfillmentslow

List Fulfillments

List fulfillments for a specific order.

Order Read

get_fulfillmentlow

Get Fulfillment

Get details of a specific fulfillment.

Order Read

list_abandoned_checkoutslow

List Abandoned Checkouts

List abandoned checkouts on the store.

Order Read

get_abandoned_checkoutlow

Get Abandoned Checkout

Get details of a specific abandoned checkout.

Order Read

search_orderslow

Search Orders

Search orders by name, email, or other query fields.

Order Read

list_gift_cardslow

List Gift Cards

List gift cards on the store.

Order Read

get_gift_cardlow

Get Gift Card

Get details of a specific gift card.

Order Read

Order Write

cancel_fulfillmenthigh

Cancel Fulfillment

Cancel a fulfillment for an order.

Order Write

update_trackingmedium

Update Tracking

Update tracking information on an existing fulfillment.

Order WriteCatalog claim

reopen_ordermedium

Reopen Order

Reopen a closed order.

Order WriteCatalog claim

create_gift_cardmedium

Create Gift Card

Create a new gift card.

Order WriteCatalog claim

disable_gift_cardmedium

Disable Gift Card

Disable an active gift card. This action is irreversible — Shopify cannot re-enable a disabled gift card (issue a new one instead).

Order Write

Product Create

create_productmedium

Create Product

Create a new product on the Shopify store.

Product CreateCatalog claim

Product Read

list_productslow

List Products

List products on the Shopify store, optionally filtered by search term.

Product Read

get_productlow

Get Product

Get the current details of a specific product.

Product Read

list_smart_collectionslow

List Smart Collections

List all smart (automated) collections.

Product Read

list_product_variantslow

List Product Variants

List all variants for a specific product.

Product Read

get_variantlow

Get Variant

Get details of a specific product variant.

Product Read

Product Update

update_productmedium

Update Product

Update the title, description, price, or status of a product.

Product UpdateCatalog claim

update_variant_pricemedium

Update Variant Price

Update the price of a specific product variant.

Product UpdateCatalog claim

adjust_inventoryhigh

Adjust Inventory

Adjust inventory quantity for an item at a location (positive or negative delta). Provide variant_id (or inventory_item_id); location_id defaults to the store's primary location.

Product UpdateCatalog claim

update_variantmedium

Update Variant

Update a product variant (price, compare_at_price, sku, weight).

Product UpdateCatalog claim

update_collectionmedium

Update Collection

Update a custom collection (title, body). Publishing is per-sales-channel — do it from the Shopify admin.

Product UpdateCatalog claim

Product Write

delete_productcritical

Delete Product

Permanently delete a product from the Shopify store.

Product Write

create_variantmedium

Create Variant

Create a new variant for a product. The variant needs a distinguishing option value (e.g. "Large") — pass it as `title` for a simple product, or as option1/2/3 for a product with named options. A product cannot have two variants with the same options.

Product WriteCatalog claim

delete_varianthigh

Delete Variant

Delete a product variant.

Product Write

User Management

update_customermedium

Update Customer

Update customer details (name, email, phone, note, tags).

User ManagementCatalog claim

create_customermedium

Create Customer

Create a new customer.

User ManagementCatalog claim

Related connectors

Other platforms in the E-Commerce category.

WordPress

205 actions

Content management and WooCommerce operations from support tickets.

Ready to automate Shopify support?

84 actions. Full approval control. Set up in minutes.

14-day free trial. No credit card required.

Get Started Free