Omnichannel Support
Current availability and source boundary for Slack, Teams, SMS, and Telegram
Unavailable in this release
Slack, Microsoft Teams, SMS, and Telegram support are not offered in the current release. These pages retain source context only; no channel connector, subscription, ticket creation, or reply delivery can be activated.
The current customer-reachable setup guides are Connect Your Email and the Quick Start. Do not supply channel credentials or follow a channel activation runbook from this source catalogue.
Source and security context
The source catalogue records intended provider authentication shapes:
| Channel | Source security shape |
|---|---|
| Slack | HMAC-SHA256 signature metadata |
| Microsoft Teams | JWT validation metadata |
| SMS (Twilio) | HMAC-SHA1 signature metadata |
| Telegram | Secret-token header metadata |
These are reference definitions, not enabled behavior. Provider authentication, webhook delivery, channel subscriptions, ticket creation, reply delivery, deployment, and independent product proof remain unavailable for this release.